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Terms, Conditions and Policies

By placing an order with us you agree to our sales terms, conditions and policies.
Application of Terms; Customer Acknowledgment

 

These Terms constitute a binding contract between the Customer and Busted Security. The Customer acknowledges agreement and acceptance of these Terms by making a purchase, placing an order or otherwise shopping on our Website (the "Site"). These Terms are subject to change without prior notice.

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Purchase Price

 

Prices are listed on our Web site, and are subject to change without notice. 

Shipping; Risk of loss

 

During working hours (Mon - Fri 08;00 - 17:00), orders are usually processed within 2-3 hours. However, please allow up to 24 hours for your order to be processed.

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Busted Security typically ships out orders within one business day after they have been placed (this excludes weekends & public holidays). We try our best to DISPATCH all orders the same day if they are paid for (and the payment has been verified by our Accounts Department) before 12pm (weekdays). 

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You will receive a shipping confirmation email (with a tracking number) as soon as your order has been processed and shipped.

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We ship countrywide using a courier service. We do NOT use the post office unless the customer requests this in writing.

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This is overnight (next BUSINESS day service) to major centers (2-3 days extra to REGIONAL centers), but can take a few days to outlying areas.

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Please note - large items (over 2kg) might take an extra 1-2 days shipping time.

 

All times stated above exclude weekends & public holidays.

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Busted Security charges shipping and handling fees for every shipment, unless a special promotion or contract term provides otherwise; such cost includes the freight charged by the carrier, packaging, and handling.

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Delivery times are estimates only and we shall not be liable for any delays caused by the courier company or post office.

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PLEASE NOTE - We can not ship to certain townships, farms, plots or extreme outlying areas.

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Payment is due before shipment, unless credit terms have been arranged in advance. No item will be shipped out until Proof of Payment has been emailed to payments@bustedsecurity.co.za

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We allow a maximum of 4 calendar days to complete order payment. Failure to do so will result in the order being cancelled.

Pricing Information; Availability; Errors and Omissions Disclaimer

 

All pricing is subject to change. We reserve the right to make adjustments to pricing, products and service offerings for reasons including, but not limited to, changing market conditions, product discontinuation, product unavailability, manufacturer price changes and errors in advertisements.

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All orders are subject to product availability. Therefore, we cannot guarantee that we will be able to fulfill customer's orders.

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We make every effort to ensure the accuracy of the information published on our Web site(s). However, the documents and graphics published on this site may contain technical inaccuracies or typographical errors. We make no representations about the suitability of the information and graphics presented on this site. All such documents and graphics are provided "as is" without warranty of any kind.

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Acceptance of order occurs once we start processing your order. Completing the order on our site does NOT constitute an acceptance of an order.

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If an error is made and a product is listed at an incorrect price, we shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and you have paid, we shall immediately issue a credit. We also do not guarantee that our prices listed on other web sites or price engines are accurate or up-to-date.

Limitation of Liability

 

NEITHER BUSTED SECURITY NOR ITS AFFILIATES WILL BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY. NEITHER BUSTED SECURITY NOR ITS AFFILIATES WILL BE LIABLE FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE OR THE PROVISION OF SERVICES BY THIRD PARTIES. THE CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES PROVIDED DIRECTLY BY BUSTED SECURITY OR ITS AFFILIATES, NEITHER BUSTED SECURITY NOR ITS AFFILIATES WILL BE LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE RAND AMOUNT PAID BY CUSTOMER FOR THE PRODUCT(S) OR SERVICE(S) GIVING RISE TO THE CLAIM.

 

We will not be responsible for any delays in delivery which result from any circumstances beyond our control, including but without limitation: 

  • product unavailability 

  • carrier delays 

  • delays due to fire 

  • severe weather conditions 

  • failure of power 

  • labour problems

  • protest actions 

  • acts of war 

  • terrorism 

  • general insurrection 

  • acts of God  

  • acts of any government or agency

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We will not be held responsible for any typographical errors including instructions, descriptions, prices or terms.

We will not be held responsible for missing, damaged, or late package delivery by the shipper.

Orders; Payment Terms

 

Payment is due before shipment, unless credit terms have been arranged in advance. No item will be shipped out until Proof of Payment has been emailed to payments@bustedsecurity.co.za 

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We allow a maximum of 4 calendar days to complete order payment. Failure to do so will result in the order being cancelled

Return of merchandise (RMA) and Warranty

We provide a 7 day money-back satisfaction guarantee on anything you purchase from Busted Security provided that the item is returned in it's original packaging and an inspection confirms that the defective product was defective before purchase occured. You can return purchases for a full refund (excl shipping & handling fee).

All items are covered by a 12 month warranty which will be honoured directly our Suppliers. All products will either be replaced/repaired/refunded depending on stock availability.

Please email us should you need to return an item.

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We do not reimburse your cost to ship to us, but we will pay for return shipping if the item is subject to replacement.

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Refunds are subject to inspection of item(s) and all returns are subject to a 15% restocking fee if item is no longer in BRAND NEW condition.

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Warranty items returned must be accompanied by the original invoice and a detailed fault report at the customer's cost.

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Please re-package safely and include all original product packaging and original invoice.  

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Busted Security reserves the right to refuse a refund if the item is damaged from misuse, items are missing, the product was vandalized or if the product is altered in any way. 

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Busted Security or its affiliates are not responsible for damage or loss of any kind that may occur as a result of using or misusing any product purchased from us. 

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The warranty will no longer be valid, and Busted Security will not be responsible for damage or injury of any kind resulting from:

  • Electricity fluctuations and surges, lightning strikes, faults in the building wiring, faulty installations, and improper use of controls

  • Failure to use the product in accordance with the operating instructions and or general misuse and or abuse

  • Damage caused by a superior force (vis maior) or if the product has been infested with insects or pests

  • If the product is physically damaged after it left the store

  • If water or liquid caused the damage to the product

  • If the warranty seal is tampered with

  • Any repair or tampering by an unauthorised person or attempt to repair or tamper with the equipment, or use of parts not supplied by authorised agents, or alterations or modification to the equipment

shall render the warranty null and void.

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Privacy and Security

Busted Security respects your personal privacy!

Any information about you, your email address, your purchases, etc. is kept confidential and NOT given or sold to ANY third party for ANY reason (unless required by a government office or by a court order) as per the Protection of Personal Information Act 4 of 2013 (also known as the POPI act  which can be viewed at https://www.gov.za/documents/protection-personal-information-act ).  This includes your email if you opt-in to receive our newsletter.

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Payment Methods

  • Manual payment is required. 

  • Banking details and instructions will be given on every quote.

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